Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us, as well as limited technical information collected automatically when you use our website.

Information You Provide

We may collect:

• Name
• Phone number
• Email address
• Service address
• Billing information
• Appointment or inquiry details
• Pet information
• Gate codes or property access instructions
• Yard or property condition details
• Service preferences
• Communications you send us
• Any information voluntarily submitted through forms, text messages, calls, emails, or other communication channels

Automatically Collected Information

When you visit our website, we may automatically collect limited technical information, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Session duration
• General usage data
• Cookies and similar tracking technologies

This information helps us improve website performance, user experience, marketing, analytics, and security.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries or quote requests
• Schedule, confirm, or remind you of appointments
• Send ETA notifications and service updates
• Provide recurring service
• Provide customer support
• Process billing and payments
• Send invoices, receipts, and account-related notices
• Manage customer accounts through our client portal
• Document completed services
• Improve our services, website, and communications
• Send review requests
• Send promotional or marketing communications, where permitted
• Comply with legal, regulatory, or operational requirements
• Enforce our Terms of Service

We may use your information for both transactional and service-related communications, including appointment reminders, route updates, billing notices, customer support, review requests, and service follow-ups.

3. Payment Processing

Payments may be processed securely through third-party payment processors, including Stripe.

Waggin Waste Removal LLC does not store complete credit card numbers on its own servers. Payment information is handled by secure payment processors and related service platforms used to manage billing, recurring payments, invoices, and customer accounts.

Customers are responsible for keeping payment information current when enrolled in recurring service.

4. Service Documentation and Photos

To verify completed services and maintain quality standards, technicians may capture photographs of gates, yards, service areas, completed work areas, or yard conditions.

These images may be used for:

• Gate verification
• Service completion documentation
• Quality control
• Internal records
• Training and support
• Customer support
• Resolving service questions or disputes

These images may be retained as part of your customer record and handled in accordance with this Privacy Policy.

We are mindful of your privacy and do not intentionally photograph people, the interior of your home, or sensitive personal information.

5. SMS and Messaging Consent

By providing your phone number and opting in, you consent to receive SMS messages from Waggin Waste Removal LLC.

Messages may include:

• Appointment confirmations
• Appointment reminders
• ETA notifications
• Route updates
• Service updates
• Billing or payment notices
• Customer support messages
• Review requests
• Informational communications
• Promotional messages, where permitted

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out at any time. Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

6. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors and service providers in support of business operations is permitted. This may include customer service, CRM systems, scheduling software, payment processing, analytics, email platforms, SMS messaging platforms, and Sweep&Go for scheduling, billing, customer communications, and client account management.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing or promotional purposes.

7. Message Frequency

If you opt in to receive SMS messages from Waggin Waste Removal LLC, message frequency varies, but generally will not exceed four messages per month unless related to active services, appointment updates, ETA notifications, route changes, billing, customer support, or other service-related communications.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Wireless carriers are not liable for delayed or undelivered messages.

8. How We Share Information

We may share your information only with trusted service providers strictly for business operations and only to the extent necessary to provide our services.

These providers may include:

• Sweep&Go
• Stripe
• CRM systems
• Scheduling software
• Email and SMS platforms
• Analytics providers
• Website hosting providers
• Customer support tools
• Advertising or marketing platforms, where applicable

We do not sell or rent your personal information.

We do not share mobile information for marketing or promotional purposes.

We may also disclose information if required by law, legal process, court order, government request, or to protect our rights, customers, property, or safety.

9. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar tracking technologies to improve your experience on our website.

These technologies help support:

• Website functionality
• Analytics
• Performance monitoring
• Security
• User experience improvements
• Marketing and advertising, where applicable

We may use third-party analytics and advertising tools, including Google Analytics, Google Search Console, Google Ads, Meta/Facebook tools, or similar platforms.

You can choose to accept or decline cookies through your browser settings. Disabling cookies may limit some website functionality.

10. Do Not Track Signals

Some browsers allow users to send "Do Not Track" signals.

Our website does not currently respond to Do Not Track browser signals.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, disclosure, alteration, or misuse.

These safeguards may include:

• Secure payment processors
• Password-protected systems
• Access controls
• Account permissions
• Secure software platforms
• Encryption where available
• Limited access to customer information

However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

12. Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain customer records, comply with legal obligations, resolve disputes, enforce agreements, support business operations, and maintain accurate financial or service records.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.

13. Your Rights and Choices

You may request to:

• Review your personal information
• Update or correct your information
• Opt out of communications
• Request deletion of your data, subject to legal or operational requirements
• Ask questions about how your information is used

Depending on your state of residence, you may have additional rights regarding access, correction, deletion, portability, or restriction of your personal information.

To make a request, contact us using the information below.

14. Marketing Communications

If you receive marketing emails, promotional messages, or non-essential communications from us, you may opt out using the unsubscribe instructions provided or by contacting us directly.

Opting out of marketing communications does not prevent us from sending transactional or service-related messages, such as appointment updates, billing notices, service confirmations, or account-related communications.

15. Third-Party Links

Our website may contain links to third-party websites, platforms, or services, including social media pages, payment providers, review platforms, or partner tools.

We are not responsible for the privacy practices, content, or policies of third-party websites or services.

16. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

17. Business Transfers

If Waggin Waste Removal LLC is sold, merged, reorganized, or transfers substantially all business assets, customer information may be transferred as part of that transaction.

Any new owner or successor entity may continue to use the information in accordance with this Privacy Policy unless otherwise stated.

18. Policy Updates

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised Last Updated date.

Continued use of our website, services, or communications after updates constitutes acceptance of the revised Privacy Policy.

19. Contact Information

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:

Related Legal Documents

Please also review:

• Terms of Service
• SMS Program Details